Access Valuation Privacy Policy

Effective Date: January 1, 2024

This Privacy Policy explains how Access Valuation (“Company,” “we,” “our,” or “us”) collects, uses, and protects information obtained through our website, https://www.accessvaluationappraisals.com, and related services, including email, phone, and text messaging.

By using our website and services, you consent to the practices described in this Privacy Policy.

Information We Collect

We collect information in the following ways:

Information You Provide

  • When you contact us via phone, email, website forms, or text messages, you may provide your name, phone number, email address, property details, and other personal information.

  • Information Collected Automatically

    • Our website and our analytics tools may automatically collect information such as IP address, browser type, device information, pages visited, and the date and time of visits.

  • Third-Party Tools

    • We use Next Level Pro, a secure customer relationship management (CRM) and communication platform, to collect and store form submissions, manage client interactions, and send communications (including emails and text messages).

    • We use Google Analytics to understand how visitors interact with our website and to improve performance and user experience. Google Analytics collects information such as IP addresses, device type, and browsing behavior.

How We Use Information

We use the information collected to:

  • Provide appraisal services and respond to inquiries;

  • Schedule and confirm appointments;

  • Process payments through secure third-party processors;

  • Send appointment reminders, updates, and service-related text messages (via Next Level Pro);

  • Improve our website and services through analytics;

  • Inform you of new services, promotions, or policy updates;

  • Comply with legal and regulatory requirements.

Sharing of Information

We do not sell or rent your personal information. We may share information only as follows:

  • With trusted third-party providers such as Next Level Pro and Google Analytics, strictly for the purpose of delivering services, communications, and website improvements.

  • With secure payment processors to handle billing.

  • When required by law, regulation, or legal process.

All third parties are prohibited from using your information for purposes beyond providing their contracted services to us.

Text Messaging

We may send text messages such as appointment reminders, service updates, and occasional promotional offers. These messages are managed through Next Level Pro.

  • Standard carrier message and data rates may apply.

  • You can opt out of text messages at any time by following the instructions in the message or contacting us directly.

  • We do not share or sell your phone number with third parties for their own marketing purposes.

  • While we strive for reliability, we are not responsible for delays or delivery issues caused by carriers or third-party platforms.

Cookies and Analytics

We use cookies and similar technologies to enhance user experience and track site performance.

  • Framer uses cookies and scripts to optimize the website experience.

  • Google Analytics sets cookies to measure user interactions, site traffic, and usage trends. You can opt out of Google Analytics tracking by using the Google Analytics opt-out browser add-on.

  • You may disable cookies in your browser, but some website features may not function properly.

Data Retention

We retain personal information only as long as necessary for business purposes or as required by law. When no longer needed, data is securely deleted or anonymized.

Security

We take appropriate measures to protect your information:

  • Sensitive data submitted online is encrypted using SSL/TLS protocols.

  • Next Level Pro provides secure data storage and communication infrastructure.

  • Google Analytics processes data in accordance with its own privacy policies.

  • Offline, only employees who require information for their role (such as billing or customer service) are granted access.

  • While we use secure platforms, no method of digital transmission or storage is 100% secure.

Your Rights and Choices

You have the right to:

  • Request access to personal data we hold about you;

  • Correct or update inaccurate data;

  • Request deletion of your data (unless retention is required by law);

  • Opt out of future communications, including marketing emails and text messages.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA/CPRA). If you are in the European Union, you may have rights under the General Data Protection Regulation (GDPR).

Children’s Privacy

Our services are not directed to individuals under 18 years of age, and we do not knowingly collect information from children. If we learn that we have inadvertently collected personal information from a child, we will delete it promptly.

Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites and encourage you to review their policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. If significant changes are made, we may notify you via email or other appropriate methods.

Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us:

Access Valuation
9247 N Meridian St; Ste 321
Indianapolis, IN 46260-1879
Phone: (317) 571-8800
Email: jason@accessvaluation.com
Website: https://www.accessvaluationappraisals.com